Request queue

REF-001Maya
REF-002Tom
REF-003Priya
REF-004Alex
REF-005Jordan
REF-006Sara

Info

📦 Requests: 6

📍 Step: 1 / 6

🗓️ Return window: 30 days

Policy (priority order)

1. Defective → Replace

2. Wrong item → Replace

3. > 30 days → Deny

4. Unused, in window → Full Refund

5. Used, in window → Partial Refund

Escalate if > $500 or 3+ returns

REF-001

Maya R. · Standard tier

1 / 6

Customer reason

“Item arrived cracked and will not power on.”

Request data

Order value

$120

Days since purchase

8 days

Item condition

Damaged on arrival

Wrong item

No

Prior returns

0

Customer tier

Standard

Your decision

Escalate if value > $500 or 3+ prior returns.

1 of 6 requests